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How Sona001 Handles Your Personal Information

Your account data, payment details and browsing activity on Sona001 are handled with care. This page explains exactly what we collect, why we collect it, and what you can do about it — access, correction and deletion requests included.

Account Data ProtectedbKash, Nagad, Rocket Transactions Handled SecurelyYour Rights, Clearly ExplainedBangladesh-Focused Data Practices
Sona001 How Sona001 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data — what we hold, how it is used, or how to request changes — our support team can help. Reach us through live chat, email or your account dashboard. We aim to respond to data-related requests within a reasonable timeframe, and we will always confirm receipt so you know your request is being handled.

Live Chat Open the chat icon from any page on Sona001. Available for account and data queries directly from your mobile or desktop browser.
Email Support Send your data request or privacy question to our support address. Include your registered mobile number so we can locate your account quickly.
Account Dashboard Log in and head to your profile settings. You can review saved payment methods, update contact details and submit a data access request from there.
HOW WE PROTECT YOU

Data Security and Your Account Rights

Security is built into how your account runs day to day. SSL encryption covers every connection between your device and our servers, so data moving between your handset and your account wallet is not exposed in transit. We keep your data only as long as your account is active or as long as applicable regulations require — after that, records are deleted or anonymised. You have the right to know what data we hold, request corrections, and ask for deletion where the law permits it.

SSL Encryption

Every page on Sona001 runs over HTTPS. Your login credentials, bKash confirmations and personal details travel encrypted end to end, on any Android or browser session.

Cookie Controls

We use session and preference cookies to keep your account state intact. You can manage cookie preferences from your browser settings at any time without losing your account access.

Data Retention

We hold your account data while your account remains open. Once closed, personal records are retained only as long as required by applicable regulations, then removed or anonymised.

Your Rights

You can request access to your data, ask us to correct it, or submit a deletion request. Send your request via live chat or email and we will confirm it within one working day.

Common Questions About Your Data

Here are the questions we hear most often about how your personal information is collected, stored and managed on Sona001. If your question is not covered here, reach our support team directly through live chat or email.

We collect your name, contact number, date of birth and the payment method you register — bKash, Nagad or Rocket. Device and session data is also logged each time you log in.

We share only what payment processors like bKash or Nagad need to complete a transaction. We do not sell your personal data or pass it to advertisers or unrelated third parties.

Your data is held while your account is active. After closure, we retain records only as long as local regulations require, then delete or anonymise them.

Log in to your account dashboard and submit a data access request from your profile settings, or contact us via live chat or email with your registered mobile number.

Yes. Submit a deletion request through live chat or email. We will confirm receipt and process it in line with applicable law and your eligible region's requirements.

Transaction records are stored for account management. Your bKash or Nagad PIN is never held by us — payment authentication happens within those providers' own secure environments.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.