Account Verification at Sona001
Verification is what lets your withdrawals clear without delays. We ask for a government-issued photo ID — your National ID card works — and a short proof that the mobile wallet you registered belongs to you. Upload clear photos through the verification section in your account settings. Our team checks the documents and updates your status, usually without you needing to send
anything twice. This is not a barrier; it is the layer that stops anyone else from withdrawing from your account, and it means your Nagad or Rocket number is locked to your profile only. Once verified, the full withdrawal flow opens.
- Go to account settings — From the lobby, open your profile and find the verification section. You will see which documents are still pending and which are already accepted.
- Upload your National ID — Take a clear photo of the front and back of your NID. File size and format guidance is shown on the upload screen — follow it to avoid a re-submission request.
- Confirm your wallet ownership — Submit a short screenshot or reference confirming the bKash, Nagad or Rocket number is registered in your name. This links your wallet to your verified identity.
- Wait for confirmation — Our team reviews submissions and updates your account status. You will see the change reflected in your account settings once the check is complete.