Reference

Terms That Cover Your Account on Sona001

These terms and conditions govern how your Sona001 account works — from opening it to making deposits via bKash, Nagad, or Rocket and requesting withdrawals.

Account holder agreementLocal payment terms applyEligibility by local lawWithdrawal conditions coveredUpdates notified via account
Sona001 Terms That Cover Your Account on Sona001
HOW WE HANDLE ACCOUNTS

Account Security and Your Data Under These Terms

Sona001 takes a straightforward approach to account security, data retention, and your right to request changes. Your account data is held only as long as necessary to fulfil the purposes described in these terms and to meet any legal retention obligation that applies. You have the right to request a copy of data we hold about you or to ask us to correct inaccurate information — contact us through the support channels above with your registered account details. We use SSL encryption on all account and payment pages, including deposit flows for bKash, Nagad, and Rocket.

Data Retention

We keep your account data for as long as the account is active and for any period required by applicable law. You may request deletion subject to legal retention obligations.

Cookie Use

Session and device-recognition cookies support your login continuity across mobile and desktop. Adjust your preferences in account settings at any time without losing your saved wallet.

Account Security

SSL encryption covers every account and payment page. Your bKash, Nagad, or Rocket transaction is processed through your own wallet app — we never store your wallet PIN or credentials.

Rights and Corrections

To request access to your data, correct an error, or ask about retention periods, contact support with your registered email. We respond to verified requests within the timeframe local law requires.

POLICY CONTACT PATHS

Reach Us About These Terms

If any part of these terms raises a question or you need to clarify how a condition applies to your account, our support team is available to help. You can reach us through live chat, email, or your account message centre — whichever is fastest for you. Response times may vary, but every query is logged against your account and tracked to resolution.

Live Chat Start a chat from any page while logged in. Queries about terms, account conditions, and payment rules are handled here with a written record kept on your account.
Email Support Send your question to our support address from your registered email. This creates a reference trail for any terms-related dispute or account clarification you need in writing.
Account Message Centre Log in and use the message centre for non-urgent terms queries. All replies are stored in your account history so you can refer back to them any time.

Questions About These Terms Answered

These are the questions we get asked most often about how our terms apply to real account situations — from deposits and withdrawals to account closures and data rights.

Yes. Completing registration and making your first deposit — via bKash, Nagad, or Rocket — constitutes your acceptance. You are bound by the version of the terms in effect at that point.

We will notify you by email to your registered address or through a message in your account centre. Continuing to use your account after the effective date means you accept the updated terms.

Access and eligibility depend on your local law and your region. You are responsible for confirming that using the platform is lawful in your jurisdiction before opening or continuing to use an account.

We retain data for the period required by applicable law after closure. You can request a copy of your data or ask about the specific retention period by contacting support with your registered account details.

Yes. Withdrawals to Nagad, Rocket, or bKash are subject to verification of the account wallet used for deposits. The full withdrawal conditions are set out in the payments section of these terms.

Raise it through live chat or email support from your registered address. We log every query against your account and aim to resolve terms disputes with a written response you can refer back to.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.